2. Personal Data Collected
2.1 Data provided voluntarily
- Contact forms: Name, surname, email, company, message
- Demo requests: Name, surname, email, company, role, use case
- Newsletter: Email address (if requested)
2.2 Data collected automatically
- Navigation data: IP address, browser, operating system
- Analytics cookies: Google Analytics (with authorization)
- Server logs: Timestamp, pages visited, referrer
3. Purpose of Processing
- Request management: Response to contacts and demo requests
- Commercial communication: Sending information about our services (with consent)
- Analysis and improvement: Website usage statistics
- Security: Fraud prevention and system protection
- Legal obligations: Compliance with tax and administrative regulations
4. Legal Basis
- Explicit consent: For commercial communications and analytics cookies
- Legitimate interest: For request management and security
- Contract execution: For provision of requested services
- Legal obligations: For tax and regulatory compliance
5. Data Recipients
- Authorized personnel: Pragmat AI employees and collaborators
- Service providers: Hosting (OVH), email (authorized providers)
- Google Analytics: Only with consent and anonymized IPs
- Competent authorities: Only if required by law
We never sell your data to third parties.
6. International Data Transfers
Data may be transferred to non-EU countries only with adequate safeguards:
- Google Analytics: EU adequacy decisions
- OVH Hosting: Servers in Europe (France)
- Standard contractual clauses: For any other providers
7. Retention Period
- Contact requests: 2 years from receipt
- Demo requests: 3 years for commercial follow-up
- Server logs: 12 months for security
- Analytics cookies: 28 days (Google Analytics)
- Marketing consent: Until revocation or 2 years of inactivity
8. Data Subject Rights
You have the right to:
- Access: Know what data we process
- Rectification: Correct inaccurate data
- Erasure: Request data deletion
- Restriction: Limit processing
- Portability: Receive your data in structured format
- Object: Object to marketing processing
- Withdraw consent: Withdraw consent at any time
To exercise your rights: privacy@pragmatai.com
9. Cookie Policy
9.1 Technical Cookies (always active)
- Session: Website functionality
- Security: CSRF attack prevention
9.2 Analytics Cookies (with consent)
- Google Analytics: Anonymous usage statistics
- Anonymized IPs: Privacy by design
9.3 Cookie Management
You can manage cookie preferences through:
10. Security
We implement appropriate technical and organizational measures:
- Encryption: HTTPS/TLS for all communications
- Access control: Limited access to authorized personnel
- Secure backups: Encrypted security copies
- Monitoring: Intrusion and anomaly detection
- Training: Staff trained on privacy and security
11. Minors
Our services are intended for professionals and businesses. We do not knowingly collect data from minors under 16 years. If you become aware that a minor has provided personal data, contact us immediately for removal.
12. Data Protection Officer (DPO)
For data protection matters:
13. Complaints
You have the right to lodge a complaint with the relevant data protection authority:
14. Changes
This privacy policy may be updated. Substantial changes will be communicated through:
- Notice on the website homepage
- Email to registered users
- Date update on this page
15. Contact
For any questions about this privacy policy:
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